There has been a lot of discussions around the potential impact of the current crisis on businesses all around the world.
Many companies found Robotic Process Automation (RPA) helpful for keeping the workflow going without limiting the customer support and layoffs.
Quick reminder: RPA bots are far from being real robots but are more helpers to human workers that lighten the tediousness of certain tasks. RPA automates tasks, not jobs.
For those who just started their automation journey it might be difficult to analyze the impact of RPA implementation on company’s performance. We chose top 5 metrics for you to consider the potential of automation in your company.
Higher speed of task performance
This is an undoubted truth: robots perform rule-based tasks 20 times faster than humans do. They do not get tired from repeating the same algorithm hundreds and thousands of times, while for people it is tedious and exhausting routine.
RPA can be used in these cases to replace humans and assign them tasks that are worthy of their time and effort. By optimizing the use of human resources, companies can get significant tasks done with least resistance from employees who were worn out by repetitive ones.
ElectroNeek RPA bots perform tasks involving copy-paste up to 100x faster than humans. Learn more about it here.
Reduced costs of business process
This is a critical factor for many businesses right now because the future for many of them is uncertain. RPA is a great tool to implement for cost reduction because by automating time-consuming front- and back-office business processes, you can afford to place the bright minds from your team directly to the cases where they can be the most useful right now. Let your team do more for your business by doing the less of the tedious yet necessary tasks.
To achieve high efficiency in business operations, you need to eliminate the risk of errors. This risk is significantly elevated with tedious tasks as humans tend to succumb to boredom and make silly mistakes when carrying out repetitive acts. These tasks are often undertaken with less interest and therefore, suboptimal vigilance.
With RPA, this benefit comes as a no-brainer. Programmed robots eliminate costly mistakes – those that lead to false analytics and poor decision making. RPA helps businesses introduce precision in their operations and makes monotonous processes 100% accurate.
An obvious benefit of this is when there is no missing, or mistaken customer information & service reps face no hassles serving customers in a personalized fashion. However, even a slight disturbance to the customer can ruin their experience with your business – a risk that becomes negligible with RPA.
Better customer experience
Deploying programmed robots frees up your high-value resources to be put back on the front line ensuring your customer success. For instance, you replace document creation tools with RPA, as it is better equipped to carry out critical communication processes through its intelligence.
RPA can make changes in single documents with triggers along with processes and effect these changes throughout other documents, thus releasing the pressure on employees to manually update files and make tiny edits. These processes can ensure the end users, representatives, and on-field workers receive the latest information, every time
New opportunities for automation in the company
In the federal government, the President’s Management Agenda and the Office of Management and Budget memo M-18-23 dated Aug. 27, 2018, “Shifting from Low-Value-work to High-Value work” emphasizes the importance of RPA and other techniques to liberate human workers from monotonous, low-end tasks.
RPA can be used across all industries, from financial services, retail, energy, utilities, telecoms and manufacturing. It is flexible and scalable. For example, ElectroNeek is focused on the needs of companies that can use RPA to build powerful automations in days.
A single automated process with ElectroNeek can generate $100k-$250k in business impact due to significant time savings on the execution of repetitive tasks (bots work 10-100x faster than employees) and taking the human out of the loop. Unlike all other RPA vendors, we let customers automate as many processes as they want and run them concurrently, driving scaling costs to $0 (other vendors will charge for each procedure you automate and run simultaneously).
If you want to learn more about opportunities that RPA brings to businesses, reach out to our automation expert.